Terms and Conditions

  1. These Terms & Conditions govern the provision of all services provided by Pons-Inlet Ltd in the processing of invitation applications and other ancillary services for their clients. All orders made by Pons-Inlet Ltd clients are subject to the terms and conditions set out herein.

  2. Pons-Inlet Ltd acts as an agent on behalf of their clients in the submission of applications for invitations and ancillary services to the appropriate institutions.

  3. Pons-Inlet Ltd aims to process the invitation letter application in the timelines committed to in its promotional materials. Pons-Inlet Ltd does not guarantee time guidelines. Pons-Inlet Ltd will not be held responsible should the respective authorities or any other third party change their rules, regulations or processing requirements if that change has a direct effect on the timeline for delivery. However, Pons-Inlet Ltd will use its best endeavours to minimise any delay or inconvenience caused in this respect.

  4. Pons-Inlet Ltd will not be held responsible for costs incurred due to a delay in the invitation letter process due to circumstances outside of our control.

  5. Pons-Inlet Ltd bears no responsibility for costs incurred by an applicant or any secondary applicants while waiting for an invitation letter to be finalised. These costs may include but are not limited to cost of flights, rent of accommodation, and/or loss of earnings or any other costs. Pons-Inlet Ltd strongly recommend that you do not make any travel bookings, sell any property, or give notice of intent to leave any job until you have confirmation of your invitation letter being issued.

  6. Pons-Inlet Ltd will use and rely on information provided by the client in the provision of services to its clients. Pons-Inlet Ltd will not independently verify or assume responsibility for the accuracy or completeness of such information.

  7. Pons-Inlet Ltd cannot be held responsible for any expense and/or delay arising from incomplete, inaccurate or false information provided.

  8. Pons-Inlet Ltd is not responsible for invitation letters that have become ineligible as a result of changes in Immigration policy. Pons-Inlet Ltd will not be held responsible for any changes in immigration policy which affect the eligibility of an invitation letter at any stage while the invitation letter has been assessed by the Immigration Authorities.

  9. Pons-Inlet Ltd will not provide any service until payment has been made to Pons-Inlet Ltd in full for that service. Pons-Inlet Ltd is not responsible for any repercussions of not providing the service in question.

  10. Our prices may need to be changed without prior notice as our prices are governed by exchange rates and changes in immigration costs.

  11. If, after registering for the invitation letter application with Pons-Inlet Ltd you wish to withdraw the application and that application has not been submitted to the Migration Authorities, assessment and/or administration fees apply.

  12. Pons-Inlet Ltd is entitled to include additional Terms & Conditions should the need arise. The submission of an application to Pons-Inlet Ltd by web, post, fax, email, constitutes agreement to these Terms & Conditions, including amendments thereto, by the customer.

  13. Complaints Procedure:

    • Where an official complaint is received by Pons-Inlet Ltd, the company will record the nature of the complaint and issue an acknowledgement email to the client within 5 business days of receiving the complaint. The acknowledgement will provide the client with the contact name who is responsible for dealing with the complaint. The official complaint must be made by email and confirm that the client wishes to enter this process. Please email your complaint to complaints@visawithlove.ru

    • Pons-Inlet Ltd will investigate the complaint as swiftly as possible and where applicable, the complainant will receive a regular email update on the progress of the investigation at intervals of not more than 20 business days.

    • Pons-Inlet Ltd will try to resolve the complaint within 40 business days of having received the complaint. If the complaint cannot be resolved within 40 business days, the Firm will email to the complainant notifying them of the anticipated timeframe for the conclusion of the investigation.

    • Within 5 business days of the conclusion of the investigation of the complaint, Pons-Inlet Ltd will issue a resolution email detailing the outcome of the investigation. This email will include, if applicable, an explanation of the terms of any offer that the company is prepared to make in settlement of the complaint.

  1. The information on this web site is current at time of publication and may be subject to change.

  2. Clients applying for a business purpose visitor visa can only travel to Russia for a business visit. You are not entitled to engage in work or employment there. If clients are found to be working in Russia, China, or CIS state on a business visa and not simply on a visit, they are liable for all consequences should there be any. Should the applicants decide to work in Russia, China, or CIS state on a business visa, he/she will be obliged to pay any and all fines imposed by the federal migration bureau of that state. This includes any fines imposed on Pons-Inlet Ltd by the federal migration bureau as a result of you working on the incorrect voucher/visa.

  3. Once an invitation has been issued, the fee is non-refundable.